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Telecalling Services

Education providers need to deliver a personalized, end-to-end experience to build long-term loyalty among prospective students while rendering superior customer services. Here enters one of the best telecalling services in India as your support system. From nurturing admission leads, answering FAQ's to communicating relevant information, SRV Media can help in every way possible.

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With a team of 18 dedicated and trained telecalling executives, SRV Media spends time and energy on education-focused projects. We offer your college/school the required telemarketing services for education through our 24x7x365 call centres in Pune & Bangalore.

Our telecalling experts ensure that all incoming inquiries are resolved with minimal hold time, and outbound calls have maximum reach and deliver desired results. All critical communication touch-points are covered by our experienced personnel. Communication on registrations, admission processes, college enquiry, or any other important emergency information - are just a few of the many areas where we can assist your patrons.

How Do We Work?

Step One

Client Brief

Carefully arranged outbound telephone calls can also be highly effective in lead generation, re-activating inactive aspirants, discount on courses, scholarships, answering FAQs or follow-up on any marketing campaign. Accordingly, we take a brief from our client on what they want to accomplish with the calling campaign,

Step Two

Defining the Scope

Based on the brief, we set our targets, prepare a pitch, create ideal messaging scripts for the campaign. This is done to establish benchmarks, measure success, forecast the expected results and a project timeline.We create a seamless plan to get the attention of students and keep them hooked.

Step Three

Internal Calling for Training

All of our telecalling executives have a need-to-know the services inside out. They need to know as many benefits, values and solutions of the institute or program. Hence, an internal calling process is held to test how to re-direct the conversation to conversions - once the need and interest of the students are identified.

Step Four

Outbound & Inbound Telecalling

With SRV's telemarketing services for education, you can be assured of professionalism, courtesy and sensitivity in every inbound or outbound interaction. Our contact centre professionals are trained in communication etiquette and ensure that every conversation, be it with a student or parent/guardian, strengthens your institution's reputation.

Step Five

Review

We take a close look at your data files, compiled contact information, call recordings, and other reports daily, or at least weekly. We create reports based on measurable information on all of the critical factors in your campaign. Tracking and measuring your results help to increase the campaign's effectiveness and productivity.

Want to know more? Let's talk

Our Solutions

As a performance-driven, consulting & strategic marketing partner, we create an effective digital marketing strategy for educational institutes through marketing and communications campaigns that are essential to reach, inform & persuade aspirants.

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